This Health and Safety Policy sets out how Cleaners E14 manages and maintains safe working practices for employees, contractors, clients, visitors, and members of the public who may be affected by our cleaning activities. Our aim is to prevent accidents, injuries, and ill health by identifying hazards, managing risks, and promoting a positive health and safety culture.
Cleaners E14 is committed to providing a safe and healthy working environment for all cleaners and support staff. We comply with applicable health and safety legislation and recognised industry standards for professional cleaning operations. Health and safety are integral to all aspects of our planning and service delivery across our service areas.
We will provide appropriate information, instruction, training, and supervision so that our teams can carry out their duties safely and competently. We also expect all employees to take reasonable care of their own health and safety and that of others who may be affected by their work.
Overall responsibility for health and safety rests with the company management. Management is responsible for ensuring suitable arrangements are in place for the implementation, monitoring, and review of this policy.
Supervisors and team leaders are responsible for:
Providing site-specific instructions and safety briefings to cleaners before work begins.
Ensuring that agreed safe systems of work and risk control measures are followed.
Reporting accidents, incidents, and near misses and cooperating with any investigations.
All employees and contractors are responsible for:
Working safely at all times and following training and instructions given.
Using equipment, tools, and cleaning substances correctly and for their intended purpose.
Wearing and maintaining personal protective equipment as directed.
Reporting hazards, defects, or unsafe practices without delay.
Cleaners E14 conducts risk assessments for routine cleaning tasks and site-specific activities. These assessments identify hazards such as slips and trips, manual handling risks, chemical exposure, electrical equipment use, and lone working. Control measures are then implemented to eliminate or reduce risks to an acceptable level.
Safe systems of work are documented where appropriate and communicated to all relevant staff. Risk assessments and procedures are reviewed regularly or following any significant change in work practices, equipment, or incident reports.
All cleaners receive induction training covering general health and safety, emergency procedures, reporting arrangements, and safe use of cleaning products and equipment. Additional task-specific training is provided where required, including use of machinery, working at height on approved equipment, and handling heavier items.
Refresher training is provided periodically to ensure knowledge remains current. Supervisors monitor working practices and provide on-the-job guidance to maintain safe standards and correct any unsafe behaviour.
Cleaning products and substances are selected and used in accordance with manufacturer instructions and safety data. Suitable assessments are carried out to control exposure to hazardous substances. Measures include using the least hazardous product that will achieve the required standard, correct dilution, proper storage, and clear labelling.
Cleaners are trained in safe handling, spill response, and what to do in the event of accidental contact or inhalation. Substances are never transferred into unlabelled containers, and clients are informed when specific products may be unsuitable for certain surfaces or environments.
Where hazards cannot be eliminated or controlled by other means, appropriate personal protective equipment is provided, such as gloves, masks, eye protection, and suitable footwear. Employees must use the equipment as instructed and report any damage or defects immediately so that items can be repaired or replaced.
PPE is selected with regard to the tasks carried out and the environment in which the work takes place. Cleaners E14 ensures that PPE is of an appropriate standard and that staff understand its limitations.
All cleaning equipment, including vacuum cleaners, floor machines, extension poles, and electrical tools, must be maintained in a safe condition. Regular checks are carried out and any defective equipment is removed from service until repaired or replaced. Employees must not attempt repairs beyond their level of competence and authorisation.
Cables must be routed safely to avoid trip hazards. Equipment must only be used for its intended purpose and in accordance with training and instructions.
Where work involves lifting, carrying, pushing, or pulling, manual handling risks are assessed and reduced so far as reasonably practicable. Cleaners receive guidance on safe lifting techniques, use of trolleys and other aids, and how to avoid overreaching or awkward postures.
Heavy items should be handled by more than one person or with appropriate mechanical aids where possible. Employees are encouraged to report any musculoskeletal discomfort at an early stage so that adjustments can be made.
Floors must be kept as clear as possible of obstacles and spillages. When wet floor cleaning is undertaken, warning signs are used and removed when the floor is dry. Cables and hoses are routed to minimise tripping risks.
Work at height is limited to suitable low-level access equipment authorised by the company. Climbing on furniture, makeshift platforms, or unsafe access points is prohibited. Site-specific risks, such as poor lighting, congestion, or restricted access, are considered and controlled before work commences.
Where cleaners work alone or outside normal hours, additional measures are put in place to manage risks. These may include agreed check-in procedures, access control arrangements, and clear information about emergency contacts and exits.
Cleaners must not allow unauthorised persons to enter client premises and must secure doors and windows as instructed when leaving a site.
All accidents, near misses, and hazardous occurrences must be reported to a supervisor or manager as soon as possible. Incident details are recorded, investigated, and used to improve future safety performance.
Cleaners are briefed on emergency arrangements at each site, including fire exits, assembly points, and procedures for raising the alarm. First aid arrangements are communicated and any injuries must be reported promptly.
Cleaners E14 encourages open communication about health and safety matters. Employees are invited to raise concerns, suggest improvements, and participate in discussions about safe working practices.
Compliance with this policy is monitored through supervision, inspections, and review of incident data. This Health and Safety Policy is reviewed regularly and updated as necessary to reflect changes in legislation, guidance, and company operations.
All employees and contractors are required to familiarise themselves with this policy and adhere to its requirements as a condition of working with Cleaners E14.
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Price List
| Carpet Cleaning | from £ 55 |
| Upholstery Cleaning | from £ 55 |
| End of Tenancy Cleaning | from £ 95 |
| Domestic Cleaning | from £ 13.50 |
| Regular Cleaning | from £ 13.50 |
| Office Cleaning | from £ 13.50 |
*Price excluding VAT
*Minimum charge apply
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