This Privacy Policy explains how Cleaners E14 collects, uses, stores and protects personal data of all customers located in the E14 area. It also explains your rights under the UK General Data Protection Regulation and related data protection laws. By using our services, you acknowledge that you have read and understood this Privacy Policy.
This Privacy Policy applies to all personal data processed by Cleaners E14 about existing and prospective customers in the E14 area. It covers data collected when you contact us, request a quote, book a service, enter into or perform a contract with us, visit our website, or otherwise interact with Cleaners E14 in connection with our cleaning services.
For the purposes of data protection law, Cleaners E14 is the data controller of the personal data described in this Privacy Policy. As data controller, we determine the purposes and means of processing your personal data and are responsible for ensuring that such processing is carried out in accordance with applicable law.
We collect and process different categories of personal data depending on how you interact with us and which services you use. This may include:
Identification and contact details such as your name, title, residential or business address, billing address, and preferred contact method.
Communication details such as your email address, messaging identifiers, and communication preferences.
Service and booking information such as details of the property to be cleaned, property access instructions where provided, dates and times of bookings, records of services requested, and service history.
Payment and transaction information such as payment method, basic card or account identifiers as required for processing payments, transaction dates, amounts, and invoices. We do not store full payment card details when payments are processed through secure third-party providers.
Technical and usage data where relevant, including information about your device, browser, and general website usage patterns when you interact with our online content, to support security and service improvement.
Correspondence and feedback such as emails, messages, and information you provide in feedback or complaints, including records of your contacts with our customer support.
We only process your personal data when we have a valid lawful basis under data protection law. Depending on the context, we may rely on the following lawful bases:
Contract: We process personal data when it is necessary to enter into, perform, or manage a contract for cleaning services with you, including handling bookings, payments, and customer support.
Legal obligation: We process personal data where it is necessary to comply with legal and regulatory requirements, such as tax, accounting, and record-keeping obligations.
Legitimate interests: We process personal data where it is necessary for our legitimate business interests and where your interests and fundamental rights do not override those interests, for example to manage and improve our services, prevent fraud, maintain security, and handle customer queries.
Consent: In limited circumstances, we may rely on your consent, for example for certain marketing communications that are not based on a prior customer relationship. Where we rely on consent, you can withdraw it at any time.
We use your personal data for the following purposes:
To provide and manage cleaning services, including handling enquiries, providing quotes, confirming and administering bookings, performing cleaning services at your property, and managing follow up visits where applicable.
To manage our relationship with you, including communicating with you about existing or future bookings, responding to questions or complaints, and notifying you about changes to our terms or policies.
To process payments and maintain financial records, including issuing invoices, processing payments through payment service providers, and keeping appropriate accounting records.
To improve our services and operations, including monitoring service quality, conducting analysis for planning and performance, training staff, and developing new services.
To ensure security and prevent misuse, including verifying identity where appropriate, detecting and preventing fraud or other unlawful activities, and protecting the safety of our staff and customers.
To send marketing communications where permitted by law, for example information about services that may be of interest to you. You can opt out of receiving marketing communications at any time.
We do not sell your personal data. We may share your personal data with selected third parties when necessary for the purposes described in this Privacy Policy and when permitted by law. These third parties may act as data processors on our behalf or as independent data controllers.
Data processors we may use include providers of payment processing services, booking or scheduling tools, customer relationship management systems, cloud storage and hosting services, and professional advisers such as accountants or legal professionals. These providers are only permitted to process personal data in accordance with our instructions and are required to implement appropriate security measures.
In certain circumstances, we may also need to share your data with public authorities, regulators, law enforcement, or courts when required to do so by law or where necessary to protect our rights, property, or safety or that of our customers and staff.
Where we use service providers located outside the United Kingdom or the European Economic Area, or where data is otherwise transferred internationally, we will ensure that appropriate safeguards are in place to protect your personal data. These safeguards may include reliance on adequacy regulations, contractual protections using approved standard contractual clauses, or other mechanisms permitted by data protection law.
We keep personal data only for as long as necessary to fulfil the purposes for which it was collected, including for the purposes of satisfying legal, accounting, or reporting requirements. In general:
Customer and contract data related to bookings and service delivery is retained for the duration of our relationship with you and for a period after the end of the relationship, to manage potential disputes and meet legal obligations.
Financial records, including invoices and transaction details, are typically retained for the period required by applicable tax and accounting laws.
Correspondence, complaints and feedback may be retained for an appropriate period to resolve issues and improve our services.
When personal data is no longer needed, we will securely delete, anonymise, or otherwise remove it from our systems.
We take appropriate technical and organisational measures to protect your personal data against unauthorised access, accidental loss, destruction, or damage. These measures may include access controls, encryption or pseudonymisation where appropriate, secure storage, staff training, and regular review of our security practices. While we strive to protect your data, no system can be guaranteed to be completely secure.
Under data protection law, you have several rights in relation to your personal data. These rights apply to all customers of Cleaners E14 in the E14 area, subject to certain legal conditions and exemptions. They include:
Right of access: You have the right to request confirmation of whether we process your personal data and to obtain a copy of that data, along with certain information about how it is processed.
Right to rectification: You have the right to request that inaccurate or incomplete personal data we hold about you is corrected or updated.
Right to erasure: In some circumstances, you have the right to request that we delete your personal data, for example where it is no longer necessary for the purposes for which it was collected, or where you withdraw consent and there is no other legal basis for processing.
Right to restriction: You have the right to request that we restrict the processing of your personal data in certain situations, such as while we are verifying the accuracy of the data or assessing an objection you have raised.
Right to data portability: In certain cases, you may request that we provide you with personal data you have given us in a structured, commonly used and machine readable format, or that we transmit it to another controller where technically feasible.
Right to object: You have the right to object to processing based on our legitimate interests, including profiling related to those interests, and the right to object at any time to processing of your personal data for direct marketing purposes.
Right to withdraw consent: Where we rely on your consent for processing, you have the right to withdraw that consent at any time. This will not affect the lawfulness of processing carried out before withdrawal.
You also have the right to lodge a complaint with a supervisory authority if you believe that your data protection rights have been infringed. We encourage you to contact us first so that we can address your concerns.
We may update this Privacy Policy from time to time to reflect changes in our practices, services, or legal requirements. The updated version will apply from the date it is published. We encourage you to review this Privacy Policy periodically to stay informed about how we process your personal data.
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Price List
| Carpet Cleaning | from £ 55 |
| Upholstery Cleaning | from £ 55 |
| End of Tenancy Cleaning | from £ 95 |
| Domestic Cleaning | from £ 13.50 |
| Regular Cleaning | from £ 13.50 |
| Office Cleaning | from £ 13.50 |
*Price excluding VAT
*Minimum charge apply
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