These Terms and Conditions set out the basis on which Cleaners E14 provides cleaning services to residential and commercial customers. By booking or using any of our services, you agree to be bound by these Terms and Conditions. Please read them carefully before placing a booking.
In these Terms and Conditions, the following expressions have the meanings set out below:
Company refers to Cleaners E14, the provider of the cleaning services.
Customer refers to any individual, business, or organisation that books or receives services from the Company.
Services refers to cleaning services and any related services provided by the Company to the Customer.
Cleaner refers to any person engaged by the Company to carry out the Services.
Premises refers to the property or location at which the Services are to be carried out.
The Company provides domestic and commercial cleaning services within its standard service area, including the E14 postcode and surrounding locations. The exact Services to be carried out will be agreed at the time of booking and confirmed in the booking confirmation.
Services may include, but are not limited to, regular domestic cleaning, end of tenancy cleaning, office cleaning, deep cleaning and one-off cleaning. The Company reserves the right to refuse any job that falls outside its usual scope of work or which may pose health, safety or legal risks.
3.1 Bookings may be made by the Customer through the Company’s accepted booking channels. The Customer must provide accurate and complete information regarding the Premises, the type of Services required, access details, and any relevant circumstances that may affect the performance of the Services.
3.2 A booking is only deemed accepted when the Company confirms the booking and provides the Customer with a date, time, and indicative duration for the Services. The Company reserves the right to refuse or cancel any booking at its discretion.
3.3 The Customer is responsible for ensuring that the Premises are accessible at the agreed time. If the Cleaner cannot gain access or is delayed due to access issues, waiting time and call-out fees may be charged.
3.4 Any special instructions or priorities must be communicated clearly at the time of booking or before the Cleaner begins work. The Company does not accept responsibility for any omissions where the Customer has failed to provide adequate instructions.
4.1 The Company will use reasonable endeavours to attend the Premises at the agreed time. However, all times are estimates and may be subject to delay due to traffic, weather, previous appointments, or other circumstances beyond the Company’s control.
4.2 If the Cleaner is delayed, the Company will make reasonable efforts to contact the Customer and arrange a revised time on the same day or an alternative date if necessary.
4.3 The Customer must provide safe and reasonable working conditions, including adequate lighting, heating, running water, and electricity. The Cleaner may refuse to perform some or all Services if working conditions are unsafe or unsuitable, and any such visit may still be chargeable.
5.1 The Customer must ensure that the Premises are free from hazards and that the Cleaner can safely access all areas required to perform the Services.
5.2 The Customer agrees to store any valuable, fragile or irreplaceable items safely. The Company will not be liable for damage to such items where they have not been appropriately protected or highlighted to the Cleaner in advance.
5.3 The Customer must not request or accept any Services directly from the Cleaner other than through the Company. Any direct engagement of the Cleaner without the Company’s consent may result in termination of services and the Company reserving its right to seek appropriate remedies.
6.1 Unless agreed otherwise, the Company will provide the standard cleaning products and materials required to carry out the Services.
6.2 If the Customer prefers the Cleaner to use the Customer’s own products or equipment, the Customer must ensure they are safe, in good working order and suitable for the intended purpose. The Company accepts no liability for any damage or unsatisfactory results arising from the use of Customer-supplied products or equipment.
6.3 The Customer must inform the Company of any surfaces or materials that require special treatment or that may be adversely affected by certain cleaning products.
7.1 Prices for the Services will be quoted to the Customer at the time of booking, either as an hourly rate or a fixed fee for a specific service. All prices are subject to applicable taxes where required by law.
7.2 The Company reserves the right to amend its prices from time to time. Any change to pricing will not affect confirmed bookings unless additional work or time is requested by the Customer or required due to inaccurate information provided at the time of booking.
7.3 Payment terms will be confirmed at the time of booking. The Company may require payment in advance, at the time of service, or on invoice, depending on the type of service and the Customer’s status.
7.4 Accepted payment methods will be specified during the booking process. The Customer must ensure that payment details provided are valid and that sufficient funds are available.
7.5 If payment is not received by the due date, the Company reserves the right to suspend or cancel future bookings and to charge interest or late payment fees in line with applicable law.
8.1 The Customer may cancel or reschedule a booking by giving the Company the minimum notice specified at the time of booking. If insufficient notice is given, the Company may charge a cancellation fee, which may be up to the full value of the booked Services.
8.2 If the Cleaner attends the Premises and is unable to gain access or commence the Services due to circumstances within the Customer’s control, the full fee for the visit may be charged.
8.3 The Company reserves the right to cancel or reschedule any booking due to staff illness, emergencies, extreme weather, or any other circumstances beyond its control. In such cases, the Company will offer an alternative appointment at the earliest opportunity.
8.4 Regular service customers may be required to give additional notice if they wish to cancel ongoing arrangements. Any minimum term or notice period for recurring services will be notified separately.
9.1 The Company aims to provide Services to a professional standard. If the Customer is dissatisfied with any aspect of the Services, the Customer must notify the Company as soon as possible and in any event within 24 hours of completion of the work.
9.2 Where a complaint is accepted as valid, the Company may, at its discretion, arrange for the Cleaner to return to the Premises to re-clean the relevant areas, or offer an appropriate partial refund or credit.
9.3 The Company’s liability in respect of any complaint is strictly limited as set out in the Liability section of these Terms and Conditions.
10.1 The Company will take reasonable care when providing the Services. However, minor wear and tear, pre-existing damage, and deterioration of materials over time are outside the Company’s control.
10.2 The Customer must report any alleged damage or loss to the Company as soon as reasonably practicable and in any event within 24 hours of becoming aware of it. The report must include reasonable details of the incident.
10.3 The Company’s total liability in respect of any loss, damage or claim arising out of or in connection with the Services shall, to the fullest extent permitted by law, be limited to the amount paid by the Customer for the specific visit during which the incident occurred.
10.4 The Company will not be liable for any indirect, consequential or economic loss, including loss of profit, loss of opportunity, or loss of enjoyment.
10.5 Nothing in these Terms and Conditions limits or excludes any liability which cannot be limited or excluded under applicable law, including liability for death or personal injury caused by negligence and for fraud or fraudulent misrepresentation.
The Company maintains insurance cover appropriate to the nature of its business, including public liability insurance. Details of cover can be provided upon reasonable request. The Customer is responsible for maintaining their own contents and buildings insurance where required.
12.1 The Company will handle and dispose of waste generated during the provision of the Services in accordance with relevant waste management and environmental regulations.
12.2 Standard household waste and small amounts of general rubbish may be placed in the Customer’s domestic or commercial bins on site, subject to local collection rules and capacity.
12.3 The Company is not responsible for removing large quantities of waste, bulky items, construction debris, hazardous substances, or any materials that require specialist disposal. If the Customer requires such services, this must be agreed in advance and may incur additional charges or require referral to a specialist provider.
12.4 The Customer must disclose any known hazardous substances or materials at the Premises, including but not limited to chemicals, asbestos, biological hazards or sharps. The Company reserves the right to refuse to handle any such materials and may terminate the visit if it considers the environment unsafe.
13.1 The Company is committed to maintaining high health and safety standards for both Customers and Cleaners.
13.2 The Customer must not require or request the Cleaner to undertake any task that could reasonably be considered unsafe or beyond the scope of standard cleaning work, such as working at excessive heights, lifting unusually heavy items, or using unsafe equipment.
13.3 The Company may suspend or terminate the Services if it reasonably believes that continuing to work would pose a risk to health, safety or welfare.
14.1 The Company may collect and process personal data about the Customer in order to manage bookings, provide Services, handle payments and administer customer relations.
14.2 The Company will handle personal data in accordance with applicable data protection laws and will take reasonable steps to keep such data secure.
14.3 The Customer is responsible for ensuring that any personal information provided is accurate and up to date.
15.1 Either party may terminate an ongoing service arrangement by giving the other party any applicable notice specified at the time of booking.
15.2 The Company may terminate or suspend Services immediately if the Customer breaches these Terms and Conditions, fails to make payment when due, behaves abusively towards any Cleaner or representative, or creates an unsafe working environment.
15.3 Termination does not affect any rights or obligations that have already accrued, including payment for Services already performed.
16.1 The Company may update or amend these Terms and Conditions from time to time. Any revised version will apply to new bookings from the date on which it is published or communicated.
16.2 For ongoing service arrangements, the Company will give reasonable notice of any material change. Continued use of the Services after changes take effect will constitute acceptance of the revised Terms and Conditions.
These Terms and Conditions, and any dispute or claim arising out of or in connection with them or their subject matter, shall be governed by and construed in accordance with the laws of England and Wales. The parties agree that the courts of England and Wales shall have exclusive jurisdiction to settle any dispute or claim arising out of or in connection with these Terms and Conditions or the provision of the Services.
If any provision of these Terms and Conditions is found by a court or other competent authority to be invalid, unlawful or unenforceable, that provision shall be deemed deleted and the remaining provisions shall continue in full force and effect.
These Terms and Conditions form the entire agreement between the Company and the Customer in relation to the Services and supersede any previous agreement, understanding or arrangement between them, whether written or oral.
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Price List
| Carpet Cleaning | from £ 55 |
| Upholstery Cleaning | from £ 55 |
| End of Tenancy Cleaning | from £ 95 |
| Domestic Cleaning | from £ 13.50 |
| Regular Cleaning | from £ 13.50 |
| Office Cleaning | from £ 13.50 |
*Price excluding VAT
*Minimum charge apply
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