Terms and Conditions for Cleaners E14

These Terms and Conditions set out the basis on which our cleaning services are provided to residential and commercial customers. By making a booking for Cleaners E14, you agree that the service will be delivered in accordance with the terms below. They are intended to be clear, fair, and practical, while protecting both you and us in relation to service scope, access, payment, cancellations, and legal compliance.

For the avoidance of doubt, references to cleaners E14, E14 cleaners, cleaning services in E14, or similar wording all relate to the same service provider and service terms. These terms apply whether you are booking a one-off appointment, a recurring visit, or a specialist cleaning job. They should be read carefully before confirming any booking.

We reserve the right to amend these terms from time to time. Any updated version will apply to future bookings from the date of publication or communication of the revised terms. If a change is required for legal, operational, or safety reasons, it may take effect immediately where reasonably necessary. The most current version will always govern the contract between you and us for the relevant booking.

1. Booking Process

All bookings are subject to availability and acceptance by us. A booking request does not create a binding agreement until we have confirmed the date, time, scope of work, and estimated price, either verbally or in writing. When requesting a service from Cleaners E14, you must provide accurate information about the property, the type of cleaning required, and any circumstances that may affect the service, such as access restrictions, pets, delicate surfaces, or previous damage.

We may ask for additional details before confirming the appointment. This may include room count, approximate size, level of soiling, parking arrangements, or whether specialist materials and equipment are needed. If the information provided is incomplete or materially inaccurate, we may revise the price, adjust the duration, or decline the booking. Any estimate given before inspection is based on the information available at the time and is not a fixed quotation unless expressly stated as such.

Once a booking is confirmed, you are responsible for ensuring that access is available at the agreed time. This includes providing keys, entry codes, parking permissions, or a responsible person on site where required. If our team cannot enter the premises, or is prevented from carrying out the work due to circumstances within your control, the booking may still be charged in full or in part, depending on the time lost and any costs already incurred.

2. Service Scope and Customer Responsibilities

Our cleaning services are limited to the tasks agreed at the time of booking. Unless otherwise confirmed, the service will not include repairs, heavy lifting, specialist restoration, hazardous material removal, or any work outside normal domestic or commercial cleaning. If additional work is requested on the day, it will only be carried out if time, equipment, and staffing permit, and any extra charges may apply.

You are responsible for securing valuables, fragile items, confidential documents, cash, and personal belongings before the service begins. While our team will act with reasonable care and professionalism, we do not accept responsibility for items left unsecured in areas being cleaned, except where loss or damage is directly caused by our proven negligence or wilful misconduct. Where suitable, you should also inform us of any items that require special handling, such as antiques, electronics, artwork, or floor coverings that may be sensitive to cleaning products.

For safety reasons, you must notify us in advance of any known hazards, including infestations, bodily fluids, mould beyond ordinary domestic cleaning conditions, sharp objects, structural issues, or chemicals stored on the premises. If a property is considered unsafe, unsanitary, or unsuitable for work to proceed, we may suspend or end the service without liability for any resulting inconvenience, subject to any refund or charge adjustment that is fair in the circumstances.

3. Payments and Charges

Prices may be quoted as hourly rates, fixed fees, or estimated totals depending on the type of clean. The final charge may vary if the actual work required is greater than expected because of the condition of the property, a change to the agreed scope, lack of access, or delays outside our control. Any extra services, materials, or extended attendance must be approved before they are added to the account.

Payment is due in full by the deadline stated at the time of booking or completion. We may require advance payment, a deposit, or card authorisation before the service begins. Where payment is taken after the service, you must pay promptly and without deduction unless we have agreed otherwise in writing. If a payment is declined, delayed, reversed, or disputed without valid reason, we may recover reasonable administration costs and suspend further services until the balance is settled.

All sums are stated inclusive or exclusive of VAT depending on the way the price has been presented to you. If VAT applies, it will be shown separately or incorporated into the quoted amount, as appropriate. We may also charge for materials, specialist supplies, parking, congestion-related costs, or disposal fees where these have been explained in advance or are reasonably necessary to complete the work. Any discount, promotion, or repeated service arrangement may be withdrawn or amended for future bookings.

4. Cancellations, Rescheduling, and Delays

You may cancel or reschedule a booking by giving reasonable notice. If you cancel at short notice, we may charge a cancellation fee to cover committed labour, travel, and administrative costs. The closer the cancellation is to the scheduled appointment, the more likely it is that a charge will apply. Unless otherwise stated, same-day cancellations or cancellations after arrival may be charged in full.

If you need to change the appointment time or date, we will try to accommodate the request, but new availability cannot be guaranteed. In some cases, rescheduling may be treated as a cancellation followed by a fresh booking. We also reserve the right to cancel or rearrange an appointment if staff sickness, equipment failure, unsafe conditions, or other events beyond our reasonable control prevent us from attending as planned. Where we do so, we will offer a new date or an appropriate refund for any amount paid in advance for the undelivered portion of the service.

5. Liability and Service Standards

We will provide our services with reasonable care and skill, using trained personnel and suitable equipment for the agreed task. If you believe that a service has not been performed properly, you should notify us within a reasonable time so that we can assess the issue and, where appropriate, reattend, correct the work, or discuss a fair remedy. Our decision on remedy will take into account the nature of the complaint, the condition of the property, and whether our team was given a proper opportunity to resolve the matter.

To the fullest extent permitted by law, we shall not be liable for indirect, incidental, or consequential losses, including loss of profit, business interruption, or reputational harm. Our total liability for any claim arising out of or in connection with a particular booking shall not exceed the amount paid for that booking, except where the law does not allow such limitation. Nothing in these terms excludes or limits liability for death or personal injury caused by negligence, fraud, fraudulent misrepresentation, or any other liability that cannot legally be excluded.

We are not responsible for pre-existing damage, wear and tear, hidden defects, or deterioration that becomes apparent during or after cleaning. Certain materials may react differently to moisture, heat, chemicals, or mechanical action, and some staining may be permanent or impossible to remove without risk. Where you request the cleaning of delicate or unusual surfaces, you accept that results may vary and that treatment is carried out at your own risk unless we have expressly confirmed otherwise in writing.

6. Waste Regulations and Disposal

Where the service involves bagging, collecting, or disposing of waste generated during cleaning, the handling of that waste will be carried out in accordance with applicable UK waste rules. We will not knowingly remove controlled, hazardous, clinical, chemical, asbestos-related, or other regulated waste unless specifically agreed and lawfully permitted. If such materials are discovered on site, our team may stop work and request that they are dealt with by a suitable specialist or the property owner.

You remain responsible for making sure that waste stored at the premises is presented lawfully and safely. This includes correctly segregating any materials that require special disposal, such as batteries, sharp items, broken glass, chemical containers, or contaminated textiles. If we agree to remove ordinary refuse, you must ensure that it is not mixed with prohibited waste streams. Any disposal charges, carrier costs, or additional handling requirements must be paid by you where they arise from the nature of the waste or the circumstances of the booking.

We will not commit any unlawful act in relation to waste transfer, transport, or disposal. Where necessary, we may refuse to remove an item if doing so could breach safety rules, environmental obligations, or licensing requirements. By booking cleaners E14 services, you confirm that you have disclosed any relevant waste-related issues and that you will cooperate with lawful disposal arrangements if they are needed.

7. Access, Health and Safety, and Conduct

Safe access is required for every appointment. You must take reasonable steps to ensure that our team can work without unnecessary risk. This includes keeping walkways clear, notifying us of any alarms or security procedures, and ensuring that pets are restrained or removed where needed. If a person on site behaves abusively, threatens staff, or interferes with the service, we may withdraw immediately and treat the booking as cancelled due to customer conduct.

Our staff may refuse to use products or equipment supplied by you if they believe those items are unsafe, unsuitable, or likely to cause damage. Similarly, we may decline to clean in areas where there is an unacceptable risk to health or safety. While we aim to be flexible, our first duty is to the safety of our team and to compliance with law and professional standards.

Any instructions you give at the time of booking or during the appointment must be lawful and reasonable. If you ask us to undertake work that is outside the agreed scope, unsafe, or contrary to these terms, we may refuse. No waiver of our rights will be effective unless confirmed by an authorised representative in writing.

8. Governing Law and General Provisions

These terms, and any dispute or claim arising from or connected with them, shall be governed by and interpreted in accordance with the laws of England and Wales. The courts of England and Wales shall have exclusive jurisdiction, unless mandatory legal rules provide otherwise. If any provision of these terms is found to be unlawful or unenforceable, the remaining provisions will continue in full force.

No failure or delay by us in exercising a right or remedy shall operate as a waiver of that right. Nothing in these terms creates a partnership, joint venture, or employment relationship between you and us. You may not transfer your rights under the booking to another person without our consent. We may assign or subcontract elements of the service where this is reasonably required to perform the work properly.

By confirming a booking with Cleaners E14 or any variation of our cleaning service name, you acknowledge that you have read, understood, and agreed to these Terms and Conditions. They are designed to support a professional service relationship built on clarity, lawful practice, and fair expectations for both sides. Where a specific agreement has been made in writing for a booking, that agreement will apply only to the extent it does not conflict with mandatory law or these terms.